Studio Policy

• Email

  Our manager Dmitri is also a music instructor and is usually busy teaching after school hours.  This is why Email is our preferred way of communication with customers. Unintrusive easily processed email messages can be used to discuss student’s progress, reschedule/cancel a lesson, payment issues and anything else. This is why all our customers are required to submit an email address.  Our email address is lynnvalleymusic@gmail.com

• Payments

  Payments for lessons must be received in advance. A minimum 4 weekly lessons must be prepaid for in order to receive a time slot. Students that want to keep the same time slot must submit payments before or on the day of the last paid lesson. Rate per lesson is about 7%  higher for students who pay for less than 5 hours of lesson time. The payments can be made by cash, cheque,   debit card. Payments can be made online with Interac Email Money Transfer.  Postdated cheques can be used to prepay for several terms. There is $20 fee for NSF cheques.

• Cancellations

  Enrolling for lessons is a purchase of teacher and studio time, prepared in advance to be free from interruptions and distractions. Since the time passes whether a student uses it or not, a lesson missed is time lost for the studio. This is why the payment for a cancelled lesson cannot be   carried over to the next payment, unless 14 days notice is given;  makeup lessons are offered for canceled lessons.     (please see Makeup Lessons section) Cancellation notice should be given by 6pm on the day before your lesson. Non-emergency cancellations should be rare.

  THERE ARE  ONLY TWO  WAYS  TO INFORM US YOU WISH TO CANCEL YOUR LESSON:

  1. 1.  Please email to lynnvalleymusic@gmail.com   with the subject CANCELLATION, students full name, lesson day and time and the teacher’s name.
  2. 2. Use the contact form at the bottom of the home page www.lynnvalleymusic.com   .

  We will reply with the confirmation email.    We only require a reason for cancellation if you are emailing after a deadline.  If you are canceling a first lesson in the block of lessons you purchased, you have an option to decline a makeup lesson, at which case only 50% of the cost will be carried over to the next payment. If cancelling after a deadline: please email  as soon as possible and state the reason of cancellation. If the cancellation notice was received after a deadline, makeup lesson is not guaranteed and will be decided on case-by-case basis. No makeup lesson will be given for short notice cancellations if the teacher bills Lynn Valley Music for cancelled lesson. No makeup lesson will be given if we don’t receive a cancellation notice. A qualified substitute will be provided whenever possible in the event of your regular teacher’s absence.

• Make up Lessons

  Every effort will be made to makeup missed lessons  at the discretion of the teacher as long as sufficient notice is given. To schedule a make up lesson please talk to your teacher or contact the office. You might be offered a lesson with a different teacher if your teacher is not available for makeup lesson. Make up lessons can be taken any time until next August 25, but student can only have maximum of 5 makeup lessons waiting before he has a makeup lesson. Students who took lessons during July and August or on statutory  holidays can use those as credits for cancelled lessons. If a makeup lesson is scheduled and then cancelled by a student, the lesson is forfeited. If you stopped lessons with us but have lesson to be made up, you can take them in the next July or August.

• Holidays

Lynn Valley Music is open on most statutory holidays.  If you paid for a lesson on a holiday but later decided  not to come for that lesson please follow the cancellation procedure (see CANCELLATIONS). You will be notified if the teacher is not available on holiday.  In either case the payment for that lesson will be carried over to next term. Spring break and last  2 weeks of December can be accepted as holidays.